Online Technical Support Helpdesk
The Online Technical Support Section provides software vendors with a single point of contact for new business enquiries. This section can also assist software vendors if they have general enquiries about Medicare Australia products and initiatives. Further information on how Medicare Australia supports software vendors is contained in the link below.
Further Assistance:
Software Vendors: If you have enquiries relating to specific products and initiatives, please see contact details listed below.
Health Professionals and Practice Staff: If you have enquiries relating to specific products and initiatives, please contact the eBusiness Service Centre on 1800 700 199.
New Business
Contact: Online Technical Support Liaison
Phone: 1300 550 115 (Liaison)
Email: otsliaison@medicareaustralia.gov.au
Online Claiming
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: onlineclaiming@medicareaustralia.gov.au
PKI (Public Key Infrastructure)
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: pki@medicareaustralia.gov.au
ECLIPSE
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: eclipse.enq@medicareaustralia.gov.au
PBS Online Claiming
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: pbsonline@medicareaustralia.gov.au
Aged Care Online Claiming
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: agedcareonline@medicareaustralia.gov.au
Easyclaim
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: otseasyclaim@medicareaustralia.gov.au
Healthcare Identifiers
Contact: Online Technical Support Helpdesk
Phone: 1300 550 115
Email: hi.otshelpdesk@medicareaustralia.gov.au
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Last updated: 2 June, 2011