What's new?

March 2012

You can now email askmbs@humanservices.gov.au to have your MBS item questions answered by a specialist MBS team.

Quick reference guides about the Better Start for Children with Disability Initiative are now available for health professionals online.

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Information about the Healthcare Identifiers Service for developers

The following information is provided for new and current developers wishing to build or modify their software products to incorporate connection to the Healthcare Identifiers (HI) Service. 

On 1 July 2011 Centrelink, Medicare Australia, Child Support Agency and CRS Australia were integrated into the federal Department of Human Services. As a result we have now changed all our email adresses and logos. Learn more at www.humanservices.gov.auExternal link.

In this section:

More information:

Contact us

The HI Service provides the following support teams for software developers:

Department of Human Services

Online Technical Support 

The Online Technical Support (OTS) team consists of three areas:

  • OTS Liaison supports software developers through distributing information. It is also responsible for customer relationship management and liaising with the relevant Department of Human Services business program.
    Call:1300 550 115*
    Email: hiservice@humanservices.gov.auEmail
  • OTS Helpdesk helps software developers with diagnosing and resolving technical issues during the development and production stages. The OTS helpdesk also engages other resolver groups within Department of Human Services to seek a suitable solution when required.
    Call: 1300 550 115*
    Email: hi.otshelpdesk@humanservices.gov.auEmail
  • OTS Product Integration Team helps software developers test their software product/s to achieve a Notice of Connection (NOC).
    Call: 1300 550 115*
    Email: hi.itest@humanservices.gov.auEmail

International callers will need to call direct to +61 2 6124 7386*
*Call charges apply.

Healthcare Identifiers Branch The Healthcare Identifiers Branch offers the following support services:

The HI Vendor Operations Team will assist software developers with questions regarding business processes, clarity surrounding the use of the HI Service Licensed Material or HI B2B web services, and stakeholder management of software developers for the HI Service. The HI Vendor Operations Team are also responsible for enabling access to the HI Service once a software developer has completed both the NOC and CCA testing requirements.

Email: hi.vendor.operations@humanservices.gov.auEmail

National E-Health Transition Authority

Contact the National E-Health Transition Authority (NEHTA) for more information regarding the Compliance, Conformance and Accreditation (CCA) testing.
Email: cca@nehta.gov.auEmail
Visit: www.nehta.gov.auExternal link

Feedback about the Healthcare Identifiers Service

Developers wishing to provide feedback about the HI Licensed Material website or the HI Licensed Material may complete and submit the feedback form. Your feedback is important to the Department of Human Services and will contribute to improving the quality of our services.

Last updated: 2 November, 2011