Information about the Healthcare Identifiers Service for developers
The following information is provided for new and current developers wishing to build or modify their software products to incorporate connection to the Healthcare Identifiers (HI) Service.
On 1 July 2011 Centrelink, Medicare Australia, Child Support Agency and CRS Australia were integrated into the Australian Government Department of Human Services (Human Services).
In this section:
- About the Healthcare Identifiers Service
- Developing software for the Healthcare Identifiers Service
- Licence Agreement - Use of the Healthcare Identifiers Licensed Material for Notice of Connection
- Healthcare Identifiers Licensed Material
- Australian Technical Specifications
- Latest release information
- Current supported web services
- Healthcare Identifiers Service updates
- Quick reference guides
- Frequently asked questions for developers
- Feedback about the Healthcare Identifiers Service
More information:
Contact us
The HI Service provides the following support teams for software developers:
Human Services
Healthcare Identifiers Branch
The Healthcare Identifiers Branch offers the following support services:
The HI Vendor Operations Team will assist software developers with questions regarding business processes, clarity surrounding the use of the HI Service Licensed Material or HI B2B web services, and stakeholder management of software developers for the HI Service. The HI Vendor Operations Team are also responsible for enabling access to the HI Service once a software developer has completed both the NOC and CCA testing requirements.
Email: hi.vendor.operations@humanservices.gov.au
Online Technical Support
The Online Technical Support (OTS) team consists of three areas:
- OTS Liaison supports software developers through distributing information. It is also responsible for customer relationship management and liaising with the relevant Human Services business program.
Call: 1300 550 115*
Email: hiservice@humanservices.gov.au - OTS Helpdesk helps software developers with diagnosing and resolving technical issues during the development and production stages. The OTS helpdesk also engages other resolver groups in Human Services to seek a suitable solution when required.
Call: 1300 550 115*
Email: hi.otshelpdesk@humanservices.gov.au - OTS Product Integration Team helps software developers test their software product/s to achieve a Notice of Connection (NOC).
Call: 1300 550 115*
Email: hi.itest@humanservices.gov.au
International callers will need to call direct to +61 2 6124 7386*
*Call charges apply.
National E-Health Transition Authority
Contact the National E-Health Transition Authority (NEHTA) for more information regarding the Compliance, Conformance and Accreditation (CCA) testing.
Email: nehtasupport@nehta.gov.au
Visit: www.nehta.gov.au
Feedback about the Healthcare Identifiers Service
Developers wishing to provide feedback about the HI Licensed Material website or the HI Licensed Material may complete and submit the feedback form. Your feedback is important to us and will contribute to improving the quality of our services.
Last updated: 21 May, 2013