Medicare Systems and Services Status

PBS Claims Status

There will be a planned outage to the PBS Online claiming system on 9 November 2025 from midnight until 1.00am. We apologise for the disruption to this service.

For concession claims, pharmacists can:

  • dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or
  • delay dispensing the prescription until PBS Online is operating

We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia.

Status last updated:02/11/2025 4:36 PM

These system status indicators may change during screen refresh intervals and the accuracy of the status may be delayed a few minutes. The information contained in this website is the Services Australia system status.

System status

Status Service Name Message
System operating normally PBS Claims System operating normally

Key

Status Message
System operating normally System operating normally
System is unavailable System is unavailable
System performance is degraded and under investigation System performance is degraded and under investigation
System announcement message generated System announcement message generated