Department of Veterans' Affairs (DVA) - Provider Information
Veterans' Affairs Processing
The department processes claims for veterans in collaboration with the Department of Veterans' Affairs (DVA), which develops and manages policy for veterans. The department assesses claims and makes payments to medical, hospital and allied health providers who treat eligible veterans, their spouses and dependants. DVA assesses veterans' eligibility.
For more information please refer to the DVA website - veteran eligibility and entitlements page
Claim Processing Enquiries
For enquires related to processed claims, outstanding payments or overpayments contact VAP National Enquiry Line:
For enquiries regarding Veterans' Affairs Processing call: 1300 550 017
- Medical enquiries - Option 1
- Allied Health enquiries - Option 2
- Hospital enquiries - Option 3
Veterans' Affairs Processing Reason Codes
The current list of DVA rejection and payment reason codes is available on the DHS website.
Registering Bank Account Details
All payments made by VAP on behalf of DVA are made via Electronic Funds Transfer. To ensure that you receive payment you will need to register your bank account details with DHS by completing the Provider registration for Electronic Funds Transfer payments form [PDF, 187Kb]
, available on the DHS website.
DVA Coordinated Veterans' Care Program – CVC Helpline
The Coordinated Veterans' Care (CVC) Program is designed improve the wellbeing and quality of care for chronically ill DVA Gold Card holders.
The program will pay General Practitioners and nursing providers to coordinate care for Gold Card holders with the prevention of hospitalisation.
More information can be found on the CVC Program page on the DVA Website.
Alternately, you can contact the CVC Provider Helpline either on 1300 550 597 or via the CVC Provider Contact Us page.
DVA Service Provider forms
- DVA Provider fillable and printable health care claim forms and vouchers are now available on the Forms for Service Providers page on the DVA website, or
- You can order DVA Provider health care claim forms and vouchers online.
Overpayment of Benefits
Where a provider overpayment of Veterans' Affairs benefits has been identified, recovery action will be undertaken.
A DHS initial recovery letter, explaining the overpayment will be mailed to the provider. If a refund has not been received within 30 days of the initial letter, a reminder letter will be mailed. Failure to refund an overpayment raised by DHS will result in the debt being referred to DVA for further action.
To repay an overpayment of benefit via electronic funds transfer (EFT), bank account details are provided:
| Account name | DHS - Medicare Official Administrated Payments - Veterans' Treatment Benefits |
|---|---|
| BSB | 092 009 |
| Account number | 90029-1 |
| Reference | DV followed by the provider number |
A remittance advice can be sent electronically to vaphelp@humanservices.gov.au
.
For all enquiries regarding an overpayment of benefit please contact the Veterans' Affairs Processing on 1300 550 017
- Medical enquiries - Option 1
- Allied Health enquiries - Option 2
- Hospital enquiries - Option 3
Medical Practioners' Package
DVA has an Information for Medical Practitioners package, aimed at newly graduated general practitioners (GPs), those practising in rural and regional areas, and GPs who are International Medical Graduates (IMGs). It can also be used as a refresher for any GP who treats members of the veteran community.
The package will provide GPs (in any location) with a broad overview of DVA and its health services, as well as relevant links and contacts for more detailed information.
The DVA Information for Medical Practitioners package is available from the DVA website.
Goods and Services Tax (GST)
A number of allied health items attract GST. In order for you to claim these items you will need to register for GST with the Department of Human Services.
For further information about which items attract GST refer to the Fee Schedules page on the Department of Veterans' Affairs (DVA) website.
A Recipient Created Tax Invoice (RCTI) agreement form can also be downloaded from the (DVA) website.
Should you require further information contact the GST Section at the Department of Human Services on 1800 653 629.
Some documents on this page may require the free Adobe PDF reader.
Last updated: 29 April, 2013