Processing and payment reports
Medical practitioners using Medicare Easyclaim will need to access the bulk bill processing and payment reports either via Health Professional Online Services (HPOS) or the bulk bill integrated reporting solution that is supported by the integrated practise management software.
Bulk bill processing and payment reports provide you with information relating to a claim and the services provided within that claim—including information relating to details of a payment deposited, the bank details and a list of claims/transactions covered by the payment.
These reports, including details of all accepted and paid bulk bill claims submitted to Medicare Australia will be available within 2 to 3 days of the date of lodgement.
The processing and payment reports are not available to providers who are paid by cheque.
All enquiries regarding access to the processing and payment report should be directed to the eBusiness Service Centre on 1800 700 199.
Access requirements
To access the processing and payment reports you need a digital individual certificate (obtained from eCertificates, Medicare Australia)
To apply for a digital individual certificate call the Medicare eBusiness Service Centre on 1800 700 199 or go to the Register for online business page on the Medicare Australia website, complete the form online, print it and fax it to the number listed on the form.
Please ensure that you include your provider number on the application form.
Recommended Software
The following technical specifications are recommended for access:
Internet Explorer
- Windows 2000, XP Professional or Vista operating systems
Mac OS X 10.5
- FireFox Browser (access with an iKey or Smartcard)
- Safari Browser (cannot access with an iKey or Smartcard)
Mac OS X 10.4
- FireFox Browser (access with an iKey or Smartcard) – preferred option
- Safari Browser (access with an iKey only)
You will also require
- CD-ROM drives
- spare USB port
- Internet connection and email account.
You will require Acrobat Reader and Excel (optional) to view the reports. Acrobat Reader
is free software that can be downloaded from Adobe’s website.
How to log on to access your reports via HPOS
To access your reports visit the For Health professional’s page then click on HPOS logon, the Health Professional Online Services page will be displayed.
From the Health Professional Online Services Logon select either
- Logon with PKI certificate
- Register for PKI.
You will be asked to enter your password and whether you agree to The Health Professional Online Services Terms and Conditions of Use and Access.
Health Professional Online Services Home Page
Select the ‘Medicare Services’ menu on the home page and either:
- Easyclaim Processing reports
- Easyclaim Payment reports
Reports will be available 2 to 3 days after the date of lodgement.
Bulk Bill Processing Report
Select the 'Easyclaim Processing reports' option on the Medicare services menu to display the following page:
Enter the Payee Provider Number into the Provider Number Log On field. If multiple providers are working within the practice, the Servicing Provider Number field can be used to filter on a particular servicing provider. This is not required if the servicing provider is also the payee provider.
Ensure that the date range is entered as a valid format for example 01112008 (this will reformat to 01/11/2008). Please do not enter a date range of more than 40 days.
The report type is selected as BBe.
Select the Format Type you wish to receive the report in (i.e. PDF or Excel), enter the details for the report and select the Search button.
When Search is selected, a new page will be displayed showing the report. This file can then be printed or downloaded.
If you choose the Excel option, a pop up window appears asking you if you want to open or save this file. You can save it onto your computer and sort columns and rows as you wish.
View an example of a bulk bill processing report [PDF, 53Kb]
.
Explanation of Medicare Card Flag
A value may appear on the bulk bill processing report against a claim indicating a problem with a submitted Medicare card.
Values:
A = Patient identification amended
I = Patient Medicare Issue number changed
C = Patient Medicare Number changed
W = Patient card used will expire shortly
S = Patient card expired. Future services may be rejected
X = Old Medicare issue number for patient. Future services may be rejected
Bulk Bill Payment Report
Select the Easyclaim Payment reports option on the Medicare services menu to display the following page:
Enter the Payee Provider Number into the Provider Number Log On field.
Ensure that the date range is entered as a valid format for example 01112008 (this will reformat to 01/11/2008). Please do not enter a date range of more than 40 days.
The report type is selected as BBe.
Select the Format Type you wish to receive the report in i.e. PDF or Excel, enter the details for the report and select the Search button.
When Search is selected, a new page will be displayed showing the report. This file can then be printed or downloaded.
If you choose the Excel option, a pop up window appears asking you if you want to open or save this file. You can save it onto your computer and sort columns and rows as you wish. View an example of a bulk bill payment report [PDF, 50Kb].
Contact Information
e-Business Service Centre
- 1800 700 199**
- Information regarding Medicare Easyclaim.
- For assistance accessing your bulk bill processing and payment reports through Health Professional Online Services (HPOS)
- Changed contact / practice details
- Registration and amendments to banking details for providers
- Organise an on-site visit by a Business Development Officer to discuss any of the above issues
* Call charges apply
** Call charges apply from mobiles or pay phones only
Some documents on this page may require the free Adobe PDF reader.
Last updated: 19 March, 2010