Medicare Australia contacts for health professionals

Customers with additional needs

All TTY enquiries (Telephone Type Writer)
Phone: 1800 552 152 (free call)
or
Translating/Interpreting Service
Phone: 131 450 (local call rate)

Email: info@medicareaustralia.gov.au

Medicare provider enquiries

Phone: 132 150 (local call rate)

When calling the Provider Enquiry Line the following options are available:

• Option 1 - Medicare card, claiming and payment enquiries
• Option 2 - MBS item interpretation
• Option 3 - For assistance completing Centrelink medical certificates
• Option 4 - For technical assistance including electronic claiming enquiries
• Option 5 – All other enquiries

Mail
Medicare
GPO Box 9822
in your capital city

Email: medicare.prov@medicareaustralia.gov.au

PBS general enquiries

Phone: 132 290 (local call rate)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city

Email: pbs@medicareaustralia.gov.au

PBS Authority Approvals

Authority prescription approvals.
Phone: 1800 888 333 - 24 hours 7 days (free call)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9857
in your capital city

Email: pbs@medicareaustralia.gov.au

Herceptin enquiry and approval line

Phone: 1800 700 270 (free call)

IME hotline

Phone: 132 290 (local call rate)

Australian Childhood Immunisation Register

Phone: 1800 653 809 (free call)

Fax: 08 9254 4810

Mail
Australian Childhood Immunisation Register
GPO Box M933
Perth WA 6843

Email: acir@medicareaustralia.gov.au

Australian Childhood Immunisation Register internet help desk

Phone: 1300 650 039 (local call rate)

Email: acir@medicareaustralia.gov.au

Australian Childhood Immunisation Register stationery

Phone: 1800 067 307 (free call)

Fax: 02 6230 0477

Optometrist's date of service check

Phone: 1300 652 752 (local call rate)

Practice Incentives Program(PIP)

Phone 1800 222 032 (free call)
9.00 am - 5.30 pm Eastern time
8.30 am - 5.00 pm Central time
7.00 am - 3.30 pm Western time

Fax: 08 8274 9352

Mail
Practice Incentives Program
GPO Box 2572
Adelaide SA 5001

Email: pip@medicareaustralia.gov.au

PIP - Service Incentives Payment (SIP)

Phone: 1800 222 032 (free call)

Fax: 08 8274 9352

Telehealth Incentive Program

Phone: 1800 222 032 (free call)

Fax: 1300 587 696

Email: telehealth@medicareaustralia.gov.au

General Practice Immunisation Incentives (GPII) scheme

Phone: 1800 246 101 (free call)

Fax: 03 6281 0555

Mail
General Practice Immunisation Incentives
GPO Box 295
Hobart Tasmania 7001

General Practice Rural Incentives Program (GPRIP)

Phone: 1800 010 550 (free call)

Program Review

Fax: 02 6124 6006

Mail
The Manager
Program Review
Medicare Australia
PO Box 1001
Tuggeranong ACT 2901
Australia

Email: professional.review@medicareaustralia.gov.au

eBusiness Service Centre

Phone: 1800 700 199

Statistics on Medicare Australia's programs

Statistical Reporting contact details.

Goods and services tax

Phone: 1800 653 629 (free call)

Fax: 1800 069 288 (free fax)

Mail
GST Program
Medicare Australia
GPO Box 2956
ADELAIDE SA 5001
Australia

Email: gst.enquiries@medicareaustralia.gov.au

External Communication

Forum

Send us your comments, questions or suggestions.

Email: editor.forum@humanservices.gov.au

Bulletin Board

Send us your comments, questions or suggestions.

Email: editor.bulletinboard@humanservices.gov.au

Aged Care eNews

Send your comments, questions or suggestions.

Email: editor.agedcareenews@medicareaustralia.gov.au

Mail
Communication and Government Relations Branch
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901
Australia

Email: info@medicareaustralia.gov.au

How to report suspected fraud

Phone:131 524 (local call rate)
(Monday to Friday between 9.00 am - 5.00 pm local time)

Mail
Desk and Analysis Compliance
Recovery, Health and Business Compliance Division
Medicare Australia
PO Box 9822
Sydney NSW 2001

Fax: 1300 657 239

How to give customer service feedback

Medicare Australia welcomes and values customer feedback-it helps us improve our service and stay in touch with your needs. There are a number of ways you can give us feedback:

• Form: fill out an online feedback form.
• Phone us: on one of the above listed numbers and tell our customer service staff that you would like your feedback recorded on Medicare Australia's feedback register.
• Mail: (no stamp required)-post to:
  The National Service Charter Coordinator
  Customer Service Support
  Medicare Australia Reply Paid 9822
• Email:  service.charter@medicareaustralia.gov.au

Aged Care

For all Aged Care enquiries relating to:

• paper based claims processing
• online claims processing
• ACFI processing

call 1800 195 206* and select option one.

For all Aged Care enquiries relating to:

• online claiming registration
• online claiming website enquiries
• software vendor and technical enquiries
• data synchronisation

call 1800 195 206* and select option two.

For all Aged Care enquiries relating to:

• onsite service presentations
• assistance with online claiming registration
• start up queries
• PKI certificates
• administration and general support

call 1800 700 199* and ask to speak to a Business Development Officer.

Alternatively you can email your enquiry to Medicare Australia’s Online Claiming Helpdesk.

Aged Care Payments

NSW, ACT, QLD and WA
Department of Human Services
GPO Box 9923
Sydney NSW 2001
Phone: 1800 195 206
Fax: 02 9895 3031

VIC, SA, NT and TAS
Department of Human Services
GPO Box 9923
Melbourne VIC 3001
Phone: 1800 195 206
Fax: 03 9605 7395

These contact numbers and addresses should be used for all forms and payment processing enquiries.

Medicare Australia Centrelink medical forms help line

Phone: 132 150 (local call rate)

Mail
Medicare
GPO Box 9822
in your capital city

Email: medicare.prov@medicareaustralia.gov.au

Education section

Email: medicare.education@humanservices.gov.au

HECS Reimbursement Scheme

Phone: 1800 010 550 (free call)

Rural Procedural Grants Program (RPGP)

Phone: 1800 010 550 (free call)

Last updated: 26 April, 2013

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