What's new?

August 2013

The Department of Human Services Compliance Program for 2013-15 has been released.

The Department of Human Services contacts for health professionals

Important message – read first

All provider phone lines will be closed over the Easter period, Friday 18 April to Monday 21 April 2014, with the exception of:

  • PBS Authorities – 1800 888 333
  • PBS General – 132 290
  • PBS IME – 132 290
  • Australian Organ Donor Register - Authorised Medical Personnel – 1800 556 455
  • Medicare Providers – options 1, 2 and 5 – 132 150
  • Prescription Shopping – 1800 631 181
  • Customs Drug Smuggling Hotline – 1800 032 250
  • Personal Controlled Electronic Health Record – all options – 1800 789 417
  • Travelling with PBS Medications – 1800 500 147
Our service centres will be closed for the Easter and Anzac Day national public holidays.

Customers with additional needs

All TTY enquiries (Telephone Type Writer)

Phone:
1800 810 586 for information about payments and services (free call)
1800 000 567 to provide comment, complaints or compliments (free call)

Translating/Interpreting Service

Phone: 131 450 (local call rate)
Email: info@humanservices.gov.auEmail

Medicare provider enquiries

Phone: 132 150 (local call rate)

When calling the provider enquiry line the following options are available:

  • Option 1 – Medicare card, claiming and payment enquiries
  • Option 2 – MBS item interpretation
  • Option 3 – For assistance completing Centrelink medical certificates
  • Option 4 – For eBusiness inquiries such as Medicare Online or technical assistance
  • Option 5 – If you have received a letter from the Australian Health Practitioner Regulation Agency and for all other inquiries

Mail
Medicare
GPO Box 9822
in your capital city

Email: medicare.prov@humanservices.gov.auEmail

PBS general enquiries

Phone: 132 290 (local call rate)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city

Email: pbs@humanservices.gov.auEmail

PBS Authority approvals

Authority prescription approvals.
Phone: 1800 888 333 - 24 hours 7 days (free call)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9857
in your capital city

Email: pbs@humanservices.gov.auEmail

Complex Drug enquiry line

Phone: 1800 700 270 (free call)

Australian Childhood Immunisation Register

Phone: 1800 653 809 (free call)

Fax: 08 9254 4810

Mail
Australian Childhood Immunisation Register
GPO Box M933
Perth WA 6843

Email: acir@humanservices.gov.auEmail

Australian Childhood Immunisation Register internet help desk

Phone: 1300 650 039 (local call rate)

Email: acir@humanservices.gov.auEmail

Stationery ordering

Phone: 1800 067 307 (free call)

Fax: 02 6199 3288

Optometrist's date of service check

Phone: 1300 652 752 (local call rate)

Incentive Programs

Phone: 1800 222 032 (free call)
9.00 am - 5.30 pm Eastern time
8.30 am - 5.00 pm Central time
7.00 am - 3.30 pm Western time

Fax: 08 8274 9352

Mail
Practice Incentives Program
GPO Box 2572
Adelaide SA 5001

Email: pip@humanservices.gov.auEmail

Telehealth Incentive Program

Phone: 1800 222 032 (free call)

Fax: 1300 587 696

Email: telehealth@humanservices.gov.auEmail

General Practice Immunisation Incentives (GPII) scheme

Phone: 1800 246 101 (free call)

Fax: 03 6281 0555

Mail
General Practice Immunisation Incentives
GPO Box 295
Hobart Tasmania 7001

Program Review

Fax: 02 6124 6006

Mail
The Manager
Program Review
Department of Human Services
PO Box 1001
Tuggeranong ACT 2901
Australia

Email: professional.review@humanservices.gov.auEmail

eBusiness Service Centre

Phone: 1800 700 199 (free call)

Statistics on Medicare's programs

Statistical Reporting contact details.

Goods and services tax

Phone: 1800 653 629 (free call)

Fax: 1800 069 288 (free fax)

Mail
GST Program
Department of Human Services
GPO Box 2956
ADELAIDE SA 5001
Australia

Email: gst.enquiries@humanservices.gov.auEmail

External communication

Forum

Send us your comments, questions or suggestions.

Email: editor.forum@humanservices.gov.auEmail

Bulletin Board

Send us your comments, questions or suggestions.

Email: editor.bulletinboard@humanservices.gov.auEmail

Aged Care eNews

Send your comments, questions or suggestions.

Email: editor.agedcareenews@humanservices.gov.auEmail

Mail
Communication Division
Department of Human Services
PO Box 1001
Tuggeranong DC ACT 2901
Australia

Email: info@humanservices.gov.auEmail

How to report suspected fraud

Phone: 131 524 (local call rate)
(Monday to Friday between 9.00 am - 5.00 pm local time)

Mail
Customer Compliance Branch
Business Integrity
Department of Human Services
PO Box 9822
Sydney NSW 2001

Fax: 1300 657 239

How to give customer service feedback

The Department of Human Services welcomes and values customer feedback - it helps us improve our service and stay in touch with your needs. 

  • Form: fill out an online feedback form.
  • Phone us: on one of the above listed numbers and tell our customer service staff that you would like your feedback recorded on Medicare's feedback register.
  • Mail: (no stamp required)-post to:
    The National Service Charter Coordinator
    Customer Service Support
    Medicare Australia Reply Paid 9822
  • Email: customer.feedback@humanservices.gov.auEmail

Aged Care

For all Aged Care enquiries.

Phone: 1800 195 206 (free call)

Alternatively you can email your enquiry to the Department of Human Services Online Claiming HelpdeskEmail.

Education section

Email: medicare.education@humanservices.gov.auEmail

HECS Reimbursement Scheme

Phone: 1800 010 550 (free call)

Rural Procedural Grants Program (RPGP)

Phone: 1800 010 550 (free call)

Last updated: 14 April, 2014