Publications

Aged Care Online Claiming – making claiming easier

This document is designed to help you find out all you need to know about Aged Care Online Claiming. It explains how online claiming will make claiming easier for you, helps identify the claiming channel that will suit your needs, and takes you through the steps involved in getting started.

Aged Care Online Claiming – making claiming easier [PDF, 665Kb]

Aged Care Online Claiming website user guide

The Aged Care Online Claiming website user guide is designed to help you understand and use the Aged Care Online Claiming website.

It contains information about:

• logging on
• the care recipient profile
• register, updating and deleting care recipient information
• searching for information transmitted electronically (events)
• viewing electronic Aged Care Client Records (eACCR)
• viewing and downloading payment statements
• viewing and finalising claims
• hints and tips.

Aged Care Online Claiming website user guide [PDF, 3.5Mb]

Aged Care Funding Instrument (ACFI) information and error message resolution guide

This resolution guide has been designed to help you understand the messages you may receive when transmitting Aged Care Funding Instrument (ACFI) events on the Aged Care Online Claiming website.

Aged Care Funding Instrument (ACFI) information and error message resolution guide [PDF, 539Kb]

Quick reference guide – Transitioning community care providers from paper to web forms

This quick reference guide is designed to help community care providers transition from paper to web forms and outlines the types of web forms available for community care.

Transitioning community care providers from paper to web forms – Quick reference guide [PDF, 266Kb]
Transitioning community care providers from paper to web forms – Quick reference guide [RTF, 72Kb]

Quick reference guide – Bulk hours of service web form for community care providers

Bulk Hours of Service web form for community care providers – Quick reference guide [PDF, 255Kb]

Bulk Hours of Service web form for community care providers – Quick reference guide [RTF, 58Kb]

Quick reference guide – Data cleansing and synchronisation

This quick reference guide is designed to help you to complete a data cleansing and syncronisation exercise with the Department of Human Services.

Data cleansing andsynchronisation – Quick reference guide [PDF, 149Kb]

Quick reference guide – Searching for a care recipient in the Care Recipient Profile

This quick reference guide is designed to help you search for a care recipient in the Care Recipient Profile on the Aged Care Online Claiming website.  [PDF, 751Kb]

Searching for a care recipient in the Care Recipient Profile – Quick reference guide [PDF, 751Kb]
Searching for a care recipient in the Care Recipient Profile – Quick reference guide [RTF, 71Kb]

Quick reference guide – Viewing electronic Aged Care Client Records (eACCRs) on the Aged Care Online Claiming website

This quick reference guide is designed to help you use the Aged Care Online Claiming website to view a full electronic Aged Care Client Record (eACCR) transmitted to the Department of Human Services by an Aged Care Assessment Team (ACAT).

Viewing eACCRs on the Aged Care Online Claiming website – Quick reference guide [PDF, 634Kb]
Viewing eACCRs on the Aged Care Online Claiming website – Quick reference guide [RTF, 78Kb]

Quick reference guide – Transmitting web forms

This quick reference guide is designed to help you transmit web forms from the Aged Care Online Claiming website to the Department of Human Services for processing.

Transmitting web forms – Quick reference guide [PDF, 255Kb]
Transmitting web forms – Quick reference guide [RTF, 68Kb]

Quick reference guide – Transmitting ACFI web forms

This quick reference guide is designed to help you transmit ACFI web forms from the Aged Care Online Claiming website to the Department of Human Services for processing.

Transmitting ACFI web forms – Quick reference guide [PDF, 249Kb]
Transmitting ACFI web forms – Quick reference guide [RTF, 69Kb]

Quick reference guide – Aged Care Online Claiming overnight processing

This quick reference guide is designed to help you understand the Aged Care Online Claiming web form/event approval process.

Aged Care Online Claiming overnight processing - Quick reference guide [PDF, 252Kb]
Aged Care Online Claiming overnight processing - Quick reference guide [RTF, 59Kb]

Aged Care Online Claiming overnight processing user guide

This user guide has been designed to help you understand the errors and messages you may receive from Aged Care Online Claiming overnight processing.

Aged Care Online Claiming overnight processing user guide PDF [PDF, 200Kb]

Quick reference guide – Finalising claims

This quick reference guide is designed to help you finalise your monthly claims using the Aged Care Online Claiming website.

Finalising claims – Quick reference guide [PDF, 239Kb]
Finalising claims – Quick reference guide [RTF, 65Kb]

Payment Statement CSV formats information booklet

This information booklet describes the CSV File formats for the Residential Care Payment Statement and Community Care Payment Statement.

Payment Statement CSV Formats information booklet [PDF, 119Kb]

Payment Statement CSV Formats information booklet [RTF, 1.7Mb]

Some documents on this page may require the free Adobe PDF reader.

Last updated: 16 May, 2012

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