Business process model and further information
Business process model
See the Business process model [PDF, 144Kb]
Online claiming operational models
The diagrams below identify some of the business processes for transmitting data through Aged Care Online Claiming using integrated software. These diagrams represent the most common scenarios for services to transmit data and can help you to identify which scenario best suits your business needs.
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Browses website using Aged Care user ID |
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Lodges data and/or browses website using Aged Care user ID |
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Signs events, transmits events or lodges data and/or browses website using individual certificate |
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Minor customer ID |
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Site certificate required for B2B ONLY |
Scenario 1 - A single service that is transmitting to the Department of Human Services (DHS).
No PKI individual certificates (shell tokens) are issued
Scenario 2 - One provider with multiple services transmitting to DHS
Scenario 3 - An administration location transmitting to DHS on behalf of one service
Scenario 4 - Administration location transmitting to DHS on behalf of one or more services
Public Key Infrastructure (PKI)
PKI Technology
PKI technology is used to secure and authenticate data communication between aged care providers, Aged Care Assessment Teams (ACATs) and DHS.
Site certificates
The B2B channel requires the use of site certificates to enable a service (and/or representative administration locations) to transmit events. Site certificates are required to identify the message sender (or site) and are provided as software certificates on a CD that may be loaded onto a system.
When registering new services that have chosen to transmit using integrated software, a business development officer will make sure that the site certificates are issued by IT Security within DHS. An application will be completed by the business development officer on your behalf using the information provided as part of the online claiming registration process. DHS's IT Security will provide you with the site certificate and 'pass phrase'.
These certificates can be used to support a variety of different B2B operational models.
Individual certificates
Individual PKI certificates are issued by DHS’s IT Security, which act as an electronic signature for an individual.
Where an individual PKI certificate is required for Aged Care Online Claiming this will be provided on a shell token.
When registering users for Aged Care Online Claiming, a business development officer will make sure that, where required, individual certificates are issues by IT Security within DHS. Applications will be completed by the business development officer on your behalf using the information provided as part of the online claiming registration process. DHS’s IT Security will provide the user with a shell token containing their personal certificate, a start up pack and a 'pass phase' (mailed separately).
For more information about individual or site certificates call DHS on 1800 195 206*.
Data synchronisation
Data synchronisation minimises the potential for errors and delays when you start claiming online. It is the process of aligning the data (e.g. care recipient's name, date of birth) held within a provider's internal applications (software) and DHS's Aged Care payment systems.
When you are ready to start claiming online, you will need to provide a business development officer with an electronic file of your occupancy records to be cross checked against the care recipient details in DHS's payment systems. In return, DHS will indicate any discrepancies needing investigation and an agreement will need to be reached between the approved provider and DHS concerning which is correct.
For more information about synchronising your data view the Data cleansing and syncronisation quick reference guide [PDF, 149Kb], or call DHS on 1800 195 206*.
* Call charges apply from mobiles and pay phones only.
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Last updated: 16 May, 2012