On 16 December 2012, enhancements were made to the Aged Care Online Claiming (ACOC) system. ACOC now has the capacity to accept a DVA file number and dependency code (if applicable) when searching for an eACCR. This improvement will allow you to view an eACCR, for persons not admitted into your care, with either a Medicare card number or a DVA file number.
This enhancement will assist aged care services to successfully search and retrieve eACCRs.
The eACCRs Questions and Answers have been updated to reflect this change.
A User Access Review for the Aged Care Online Claiming system was conducted in December 2012. Users who did not access the system during the six month period from 1 June were automatically deactivated.
Once access has been removed, key personnel can request access be reinstated for relevant users (as required). The current user registration process and request access forms will be required to reinstate user access.
To maintain the secruity and privacy of aged care information, we will conduct this process every six months.
To make sure that access is not removed for users who require access to the system, please encourage them to log-on to the Aged Care Online Claiming System regularly.
Aged Care eNews is a quarterly eNewsletter to keep you up-to-date with:
- industry news
- developments in online claiming
- information about the Aged Care program.
eNews alerts provides you with instant alerts and notifications about the Aged Care Online Claiming website and the Department of Human Services' system performance.
Read the current edition of Aged Care eNews.
The Department of Human Services administers $10 billion worth of aged care payments annually to approved providers across a range of residential, community and flexible Aged Care programs.
The Department of Human Services is responsible for the processing and payment of:
- residential aged care subsidies and associated supplements for high-level and low-level residential care
- residential respite care subsidies and associated supplements for short-term high-level and low-level residential care
- community aged care package subsidies to support people with low-level complex health needs and their carers
- flexible aged care subsidies including:
- extended aged care at home subsidies to support people with high-level complex health needs and their carers
- extended aged care at home dementia subsidies to provide dementia specific support to people with high-level complex health needs and their carers
- transition care subsidies for short-term rehabilitation care to recipients after care in hospital.
Aged Care Online Claiming is a fast and secure solution that allows you to easily transmit forms online and claim directly with the Department of Human Services. For more information about online claiming, go to Aged Care Online Claiming.
Last updated: 15 April, 2013