Gateway log on
Medicare card number and eACCR
The Department of Human Services has extended online access to electronic Aged Care Client Records (eACCR) to additional aged care providers including EACH, EACH-Dementia, Transition Care and Multi-Purpose Services. CRCCs are unable to register for ACOC at this stage. See Electronic Aged Care Client Record (eACCR), Medicare card number and DVA file number for more information.
Aged Care Online Claiming log on
To logon to the Aged Care Online Claiming website, please select one of the following:
Important: Please insert your security token BEFORE selecting the PKI logon option.
If you experience any problems when attempting to logon please call the Department of Human Services - Medicare Program Aged Care Enquiries Line on 1800 195 206.
Terms and Conditions for Aged Care Online Claiming
View the current terms and conditions for Aged Care Online Claiming for services using:
Aged Care Education and Training Incentive Program (ACETI)
The Australian Government is providing incentive payments to aged care workers undertaking further study to enhance their career as a personal care worker, enrolled nurse or registered nurse.
An eligible aged care worker who successfully starts an eligible training course after 1 July 2010 will receive two incentive payments—a commencement payment and a completion payment. Payments range from $500–$3000 and are based on the level of study.
To find out more, go the Department of Health and Ageing
or call the the Department of Human Services - Medicare Program Aged Care Enquiries Line on 1800 195 206.
Aged Care Online Claiming website system status
The Aged Care Online Claiming website system status page will advise the current availability status of the Aged Care Online Claiming website.
Aged Care Online Claiming website user guide
The Aged Care Online Claiming website user guide is designed to help you understand how to navigate and use the Aged Care Online Claiming website.
This edition contains information about:
- logging on
- the Care Recipient Profile
- registering, updating and deleting residential care web forms
- searching for residential care web forms and care recipients
- viewing claims and payment statements.
Aged Care Online Claiming website user guide [PDF, 1.0Mb]
Aged Care Online Claiming helpful hints
Experiencing problems viewing the PDF version of an eACCR?
Adobe Reader loading an empty grey screen
Problem:
When opening a PDF in the Aged Care Online Claiming website using Adobe Reader X version 10.0.*, the browser window loads with an empty grey screen and doesn’t display the Reader toolbar.
Solution:
Upgrade Adobe to Adobe Reader 10.1.2. This software can be downloaded from the Adobe website.
Adobe Reader loading the PDF template with no pre-populated data
Problem:
When using the Aged Care Online Claiming website and Adobe Reader 9.4.7 the eACCR PDF template displays with no pre-populated data
Solution:
Open Adobe Reader, select Edit – Preferences, select Security, tick Enhanced and add the Privileged Host: www2.medicareaustralia.gov.au (tick the HTTPS box).
Some documents on this page may require the free Adobe PDF reader.
Last updated: 21 May, 2013