What's new?

March 2012

You can now email askmbs@humanservices.gov.au to have your MBS item questions answered by a specialist MBS team.

Quick reference guides about the Better Start for Children with Disability Initiative are now available for health professionals online.

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photo of doctor and young patient

Gateway log on

Some providers may experience delays in receiving payments. The Department of Human Services is aware of the issue which should be resolved within 24 hours.
We apologise for any inconvenience.
Medicare card number and eACCR
The Department of Human Services has extended online access to electronic Aged Care Client Records (eACCR) to additional aged care providers including EACH, EACH-Dementia, Transition Care, Multi-Purpose Services and Commonwealth Respite Carelink Centres. See Aged Care, for more information.

Aged Care Online Claiming log on

To logon to the Aged Care Online Claiming website, please select one of the following:

Important: Please insert your security token BEFORE selecting the PKI logon option.

If you experience any problems when attempting to logon please call the Department of Human Services - Medicare Program Aged Care Enquiries Line on 1800 195 206.

Terms and Conditions for Aged Care Online Claiming

View the current terms and conditions for Aged Care Online Claiming for services using:

Aged Care Education and Training Incentive Program (ACETI)

The Australian Government is providing incentive payments to aged care workers undertaking further study to enhance their career as a personal care worker, enrolled nurse or registered nurse.

An eligible aged care worker who successfully starts an eligible training course after 1 July 2010 will receive two incentive payments—a commencement payment and a completion payment. Payments range from $500–$3000 and are based on the level of study.

To find out more, go the Department of Health and Ageing External linkor call the the Department of Human Services - Medicare Program Aged Care Enquiries Line on 1800 195 206.

Aged Care Online Claiming website system status

The Aged Care Online Claiming website system status page will advise the current availability status of the Aged Care Online Claiming website.

Aged Care Online Claiming website user guide

The Aged Care Online Claiming website user guide is designed to help you understand how to navigate and use the Aged Care Online Claiming website. 

This edition contains information about:

  • logging on
  • the Care Recipient Profile
  • registering, updating and deleting residential care web forms
  • searching for residential care web forms and care recipients
  • viewing claims and payment statements.

Aged Care Online Claiming website user guide [PDF, 3.5Mb]PDF reader required

Aged Care Online Claiming helpful hints

Experiencing problems viewing the PDF version of an eACCR?

Adobe Reader loading an empty grey screen

Problem:
When opening a PDF in the Aged Care Online Claiming website using Adobe Reader X version 10.0.*, the browser window loads with an empty grey screen and doesn’t display the Reader toolbar.

Solution:
Upgrade Adobe to Adobe Reader 10.1.2. This software can be downloaded from the Adobe websiteExternal link.

Adobe Reader loading the PDF template with no pre-populated data

Problem:
When using the Aged Care Online Claiming website and Adobe Reader 9.4.7 the eACCR PDF template displays with no pre-populated data

Solution:
Open Adobe Reader, select Edit – Preferences, select Security, tick Enhanced and add the Privileged Host: www2.medicareaustralia.gov.au (tick the HTTPS box).

Some documents on this page may require the free Adobe PDF reader.

Last updated: 3 May, 2012