Aged Care Assessment Teams (ACATs)
Electronic Aged Care Client Record (eACCR) project
The Department of Human Services (DHS) is working closely with the Department of Health and Ageing (DoHA), participating state Aged Care Assessment Teams (ACATs) and evaluation units on the electronic Aged Care Client Record (eACCR) project.
The aim of the project is to provide ACATs with the ability to electronically lodge Aged Care Client Record (ACCR) information to DHS for processing within the aged care payment systems. It also allows aged care services to view ACCRs to verify a care recipient’s approval status.
Following the success of an initial demonstration phase, the project has progressed to a national rollout. Currently 88 ACATs from New South Wales, Victoria, Western Australia, Queensland, Tasmania and the Australian Capital Territory are submitting eACCR records.
The Electronic Aged Care Client Record (eACCR) overview [PDF, 115Kb]
describes the end to end process for eACCR and the involvement of all key stakeholders.
ACATs online
Nationally there are 88 ACATs online. This includes all ACATs in Queensland, Western Australia, Victoria, Tasmania and the Australian Capital Territory.
Below are the ACATs in each state who are transmitting eACCRs online.
New South Wales
- Auburn
- Albury
- Bankstown
- Far West
- Blue Mountains/Nepean
- Bathurst
- Blacktown
- Bega Valley - Pambula
- Macarthur
- Cooma
- Dubbo -Lourdes
- Eurobodalla – Moruya
- Goulburn
- Central Coast - Gosford
- Macleay / Hastings
- Hornsby / Ku-ring-gai
- Lady Davidson
- Richmond
- Liverpool / Fairfield
- Murrumbidgee
- Northern Beaches
- Orange
- Parkes
- Lower North Shore
- Ryde
- Sutherland
- Tweed Valley
- Wagga Wagga
- Wingercarribee
- Westmead
- Young
- Coffs Clarence
- Sydney Inner West
Victoria
- Grampians-Ballarat
- Loddon Mallee-Bendigo
- Barwon-Geelong
- Bundoora
- Caulfield
- Eastern
- Gippsland
- Heidelberg
- Southern Metro-Kingston
- Loddon Mallee–Mildura
- Southern Metro-Mt Eliza
- Hume – Shepparton
- Hume-Wangaratta
- Western Metro-North West
- Metro-Outer East
- North East Metro-St George
- Warrnambool/Barwon
- Western Metro
Queensland
- Brisbane South
- Bayside
- Cairns
- Central West
- Gold Coast
- West Moreton
- Fraser Coast
- Mt Isa
- Mackay
- Sunshine Coast
- Prince Charles Hospital
- Royal Brisbane Hospital
- Redcliffe Caboolture
- Rockhampton
- Roma
- Townsville
- Toowomba
Western Australia
- Albany
- Armadale
- Bunbury
- Bentley
- Sir Charles Gairdner
- Fremantle
- Geraldton
- Kalgoorlie
- Kimberley
- Mandurah
- Narrogin
- Northam
- Osborne Park
- Pilbara
- Royal Perth
- Swan
Tasmania
- Northern region
- North West region
- Southern region
Australian Capital Territory
- Australian Capital Territory
There are currently no teams online in South Australia and the Northern Territory.
Viewing eACCRs on the Aged Care Online Claiming website
Aged care providers can search for and view eACCR details on the Aged Care Online Claiming website using the Care Recipient eACCR Search or the Care Recipient Profile.
For more information go to the Viewing eACCRs on the Aged Care Online Claiming website
quick reference guide or call DHS on 1800 195 206* and ask to speak to a business development officer.
Feedback/enquiries
We value your feedback as it helps us to improve our service and stay in touch with your needs. Send us your feedback and enquiries to:
- ACT, NSW, QLD & WA - nsw.aged.care.liaison@humanservices.gov.au
- VIC, TAS, SA & NT - vic.aged.care.liaison@humanservices.gov.au
Some documents on this page may require the free Adobe PDF reader.
Last updated: 8 May, 2012