User Guides
The following user guides have been designed to assist you with accessing the Health Professional Online Services (HPOS) website and using the individual features within it.
- Quick Reference Guide: logging onto HPOS with a PKI individual certificate [PDF, 631Kb]

- Quick Reference Guide: accessing ACIR via HPOS [PDF, 722Kb]

- Quick Reference Guide: accessing Hearing Services eClaiming via HPOS [PDF, 727Kb]

- Quick Reference Guide: adding a new Medicare practice location [PDF, 1.2Mb]

- Quick Reference Guide: subscribe to receive statements electronically through the HPOS email facility [PDF, 861Kb]

- Quick Reference Guide: accessing Patient Verification via HPOS using a PKI location certificate [PDF, 826Kb]

- Quick Reference Guide: using Patient Verification [PDF, 1.2Mb]

- Quick Reference Guide: adding or removing a delegate to act on behalf of a health professional [PDF, 1.1Mb]

- Quick Reference Guide: practice staff logging onto HPOS with a PKI Individual certificate [PDF, 576Kb]

- Quick Reference Guide: practice staff selecting a health professional to act on behalf of when using a PKI individual certificate [PDF, 525Kb]

- Quick Reference Guide: record patient consent and view patient care plan history [PDF, 892Kb]

- Quick Reference Guide: create and manage your My Favourites menu [PDF, 975Kb]

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