HPOS Email facility user guide
Email facility screens and folders
Screens and folders within the HPOS Email facility can be accessed by selecting the relevant icon.
Inbox
The Inbox screen is the default screen in the HPOS Email facility. All new emails sent to you are displayed in the Inbox.
You can sort emails by their Date or Subject. To read an email, select it by clicking on any hyperlink for that email.
All mail
The All mail folder contains all emails received and sent. Even if an email has been moved to the Filed mail or Trash folders, you can still access it from the All mail folder.
Subscriptions
The My Subscriptions screen displays all of your email subscriptions. Here you can subscribe to receive your statements (and other correspondence for certain programs) to your HPOS email account instead of by post.
To subscribe, select Start subscription. The next statement you receive for that program will be delivered to your HPOS Inbox.
Sent mail
The Sent mail folder contains all emails sent by you to Medicare Australia. It also contains any files you have uploaded using the Multiple Details Request screen for Patient Verification, or the File upload screen.
Filed mail
You can store any HPOS email in the Filed mail folder.
To move an email from your Inbox to your Filed mail folder:
Step 1:
Select the email you wish to place into your Filed mail folder from the Inbox or All mail screens. The Display email screen will display.
Step 2:
Select the Filed mail icon. The email will now be moved into the Filed mail folder.
Statement history
The Statement history screen displays all statements sent to you if you have subscribed to receive them by HPOS email instead of by post (see the Subscriptions tab).
To view a statement, select either view PDF (to view an Adobe Portable Document File version of the statement) or view RTF (to view a Rich Text Format version of the statement). You can sort the table of statements by the Date / Time they were received, who they are From, or by the Statement file name.
Trash
You can store any HPOS email in the Filed mail folder.
To move an email from your Inbox to your Trash folder:
Step 1:
Select the email you wish to place into your Trash folder from the Inbox or All mail screens. The Display email screen will display.
Step 2:
Select the Trash icon. The email will now be moved into the Trash folder.