Health Professional Online Services FAQs

What is Health Professional Online Services (HPOS)?

HPOS offers improved access to Medicare Australia’s online services for health professionals through a single entry point. HPOS provides access to information concerning your identity, eligibility under Medicare arrangements and information regarding payment of Medicare claims.

What services are available if I log on using a PKI individual certificate?

A Public Key Infrastructure (PKI) individual certificate will give you access to the full range of information and services available through HPOS which includes:

  • creating and editing a personalised ‘My Favourites’ favourites menu
  • the ability for health professionals to nominate a delegate (administrative user) to undertake tasks on their behalf
  • the ability for administrative users to select a health professional and act as a delgate on their behalf
  • Medicare services such as provider personal details, viewing provider number details, accessing Medicare Easyclaim processing and payment reports and adding a new Medicare practice location in real time
  • Australian Childhood Immunisation Register (ACIR)
  • Patient Verification
  • viewing a patient’s care plan history
  • the Prescription Shopping Information Program
  • an online eligbility tool
  • forms
  • the National Bowel Cancer Screening Register
  • Administrative Position Statements (APS)
  • a secure email subscription facility
  • the Approved Pathology Collection Centre search
  • education resources.

What services are available to administrative users logging on with a PKI individual certificate?

HPOS allows administrative users, such as practice staff, to log on to HPOS using a PKI individual certificate and act as a delegate on behalf of a health professional. The health professional must first nominate the delegate to act on their behalf.

Administrative users can also log on to HPOS using a PKI location certificate which provides access to Patient Verification only.

When acting on behalf of a health professional, you will have access to the full range of HPOS information and services (excluding ACIR and View patient care plan history).

If you don’t have a PKI individual certificate you can request one by going to the Register for PKI link on the HPOS home page.

What services are available if I log on using a PKI location certificate?

The service that is available when you log on to HPOS using a Public Key Infrastructure (PKI) location certificate includes:

  • Patient Verification.

What services are available if I log on using my user ID and password?

The services available when you log on to HPOS using your user ID and password include:

  • Medicare Services—update provider personal details, view provider number details and Medicare Easyclaim processing and payment reports
  • the National Bowel Cancer Screening Program.

I’m a health professional, how do I log on to HPOS?

Health professionals can log on to HPOS using either:

  • a Public Key Infrastructure (PKI) individual certificate or
  • a user ID and password.

I’m an ACIR user, how do I log on to HPOS?

Australian Childhood Immunisation Register (ACIR) users cannot access the full range of HPOS services using their existing ACIR user ID and password.

To access the full range of HPOS information and services you will need a PKI individual certificate.

If you don’t have a PKI individual certificate you can request one by going to the Register for PKI link on the HPOS home page.

I’m a Hearing Services eClaiming user, how do I log on to HPOS?

Hearing Services eClaiming users only have access to the eClaiming service using their user ID and password.

Who can I contact for help?

User guides are available to help you logon and use the HPOS website.

For help with your personal information and practice details call Medicare Provider Liaison on 132 150* or email medicare.prov@medicareaustralia.gov.auEmail

For help with logging on to HPOS using an individual certificate call the eBusiness Service Centre on 1800 700 199** (option 3) or email pki@medicareaustralia.gov.auEmail

For help with logging on to HPOS using a user ID and password call the ACIR Internet helpdesk on 1300 650 039** or email acir@medicareaustralia.gov.auEmail

For information about HPOS call the eBusiness Service Centre on 1800 700 199** (option 5).

* Call charges apply

**Call charges apply from mobile and pay phones only.

 

Static content was last modified on 4 December, 2009