Health Professional Online Services FAQs
On this page
- What is Health Professional Online Services (HPOS)?
- How do I access HPOS?
- What do I need to provide when applying for a PKI individual certificate?
- What services are available for health professionals with a PKI individual certificate?
- What services are available to administrative users with a PKI individual certificate?
- What services are available with a PKI site certificate?
- I’m an Australian Childhood Immunisation Register (ACIR) user, can I access other services in HPOS?
- I’m a Hearing Services eClaiming user, can I access other services in HPOS?
- Why are my account and BSB numbers displaying zeros against my Practice Incentive Program Service Incentive Payment (PIPSIP) bank account?
- Why does my Service Incentive Payment Aged Care Access Incentive (SIPACAI) account have no location listed?
- Where can I find more information about Track and Scale?
- What MBS item numbers can I verify using the MBS Items Online Checker?
- Where can I find more information?
HPOS provides secure and convenient access to a range of online services for health professionals and administrators. It helps to streamline your interactions with us by reducing the need to call and helps to avoid rejected claims, making your practice more efficient. For an overview of HPOS and its services view the Health Professional Online Services (HPOS) fact sheet (10749) [PDF, 519Kb].
For an overview of HPOS features suitable for dentists, and to check your patient’s Child Dental Benefits Schedule (CDBS) eligibility and balance, read the HPOS for dentists—Child Dental Benefits Schedule fact sheet [PDF, 84Kb].
To access HPOS you need a Department of Human Services Public Key Infrastructure (PKI) certificate. PKI certificates let you encrypt and digitally sign electronic transmissions. There are different PKI certificates to suit different business needs.
HPOS is simple to access by using a PKI individual or PKI site certificate. The PKI individual certificate allows users to access the full range of services based on provider type, the PKI site certificate allows access to limited services for administration purposes.
If you’re not already registered with Medicare, you need to provide evidence of identity (EOI).
If you have previously provided EOI in your role as a Duly Authorised Officer (DAO) when applying for a site certificate for your organisation, you don’t need to provide EOI again when applying for your PKI individual certificate.
- Australian Childhood Immunisation Register (ACIR)—reports, claiming, immunisation history and provider contact details
- Centrelink forms—access, complete and transmit the Medical Report Disability Support Pension and Medical Certificate forms directly to Centrelink
- Department of Veterans’ Affairs (DVA)—receive Patient Treatment Reports for veterans in your care who are enrolled in the Coordinated Veterans' Care (CVC) Program
- eHealth Record System—Healthcare Provider Organisations registered in the Healthcare Identifier (HI) Service with an active Healthcare Provider Identifier – Organisation (HPI-O) identifier can apply to register for the eHealth Record System and maintain their registration details in HPOS. HPI-Os will be able to authorise Healthcare Provider Identifier – Individuals (HPI-I) from their organisation to access the eHealth Record System via the National Provider Portal and will be able to authorise Contracted Service Providers to interact with the eHealth Record System on their behalf
- Healthcare Identifiers (HI) Service—as an authorised user you can maintain healthcare provider (organisation and individual) records. You can also maintain entries in the Healthcare Provider Directory (HPD) and authorise Contracted Service Providers to interact with the HI Service on your behalf
- MBS Items Online Checker—determine a patient’s eligibility to claim Medicare benefits for a number of MBS items
- Medicare services
- view Medicare Easyclaim processing and payment reports
- update provider personal details
- update provider number details
- add a new or reopen a closed Medicare practice location
- manage existing banking details
- National Bowel Cancer Screening Program (NBCSP)—submit new assessment forms, view previously submitted forms and view statements.
- Patient Care Plan history—view a patient's care plan history with consent
- Patient Verification—confirm and search patient Medicare card details or submit a secure bulk upload of up to 500 Medicare numbers
- Practice Incentives Program (PIP)
- register for the PIP
- update practice details and apply for additional incentives under the PIP
- access information about the PIP
- view PIP statements
- receive broadcast messages
- Practice Nurse Incentive Program (PNIP)—apply for the PNIP, view statements, letters and broadcasts
- Prescription Shopping Information Program—receive patient summary reports
- Rural Incentive Programs
- General Practice Rural Incentives Program (GPRIP) including the GP Component
- Registrars Component and the Rural Relocation Incentive Grant (RRIG)
- Rural Procedural Grants Program (RPGP)
- HECS Reimbursement Scheme information and services
- apply for the GPRIP, RRIG and HECs and view statements
- Secure email facility (Mail Centre)—email Medicare and subscribe to receive statements, letters and notifications online for:
- 90 day pay doctor cheque scheme EFT payments
- DVA Coordinated Veterans' Care Program Patient Treatment Report
- Medicare bulk bill—Medicare Bulk Bill Statement EFT, Medicare Bulk Bill Statement
- NBCSP—payment advice and tax invoice
- Rural incentive program
- Telehealth Incentive payment advices
- Track and Scale—scaling details and location s19AB exemption details
For administrators, including practice staff, a PKI individual certificate provides access to basic HPOS services. Health professionals can delegate access to administrators to undertake some tasks on their behalf.
When acting on behalf of a health professional, you will have access to a greater range of HPOS information and services including the ability to access the MBS Items Online Checker, Easyclaim Processing and Payment reports, Practice Incentive Program information and a number of Medicare services.
A PKI site certificate provides access to Patient Verification and basic Mail Centre services for your practice.
- search for a patient’s Medicare number using details provided by the patient
- confirm a patient’s Medicare number based on existing patient information
- upload a secure bulk request to Medicare for up to 500 Medicare numbers
- Midwife Professional Indemnity Scheme for approved professional indemnity insurers
The mail centre provides a secure two-way email with the Department of Human Services.
ACIR users can only access ACIR services in HPOS using their ACIR user ID and password.
To access other services in HPOS you need a PKI individual certificate.
Hearing Services eClaiming users can access the eClaiming service using their Hearing Services eClaiming user name and password.
To access other services in HPOS you need a PKI individual certificate.
Why are my account and BSB numbers displaying zeros against my Practice Incentive Program Service Incentive Payment (PIPSIP) bank account?
Your PIPSIP bank account is currently displaying zeros because it is linked to the ACIR bank account previously nominated for the location. If you choose to update your ACIR bank account details it will automatically update your PIPSIP bank account for the location.
You can choose another preferred bank account for your PIPSIP payment, however this will mean the link with your ACIR bank account will be broken.
If you choose to have a different PIPSIP bank account to your ACIR bank account, the account number will be displayed.
Why does my Service Incentive Payment Aged Care Access Incentive (SIPACAI) account have no location listed?
SIPACAI account payments are made based on your provider stem.
For more information on the Rural Health Workforce Initiative, including non-cash incentives to reduce ten year moratorium restriction periods, go to DoctorConnect.
A quick reference guide is also available to help you use Track and Scale in HPOS.
The MBS Items Online Checker in Health Professional Online Services (HPOS) lets health professionals, or their authorised delegate, check their eligibility to claim a Medicare benefit for certain MBS items, based on a patient’s Medicare history. The following list lets you know which MBS Items you can check when you log into HPOS.
715, 721, 723, 729, 731, 732, 900, 903, 10950, 10951, 2517, 2546, 2700, 2701, 2712, 2715, 2717, 2721, 2723, 2725, 2727
110, 116, 132, 133
291, 293, 296, 297, 299, 353, 355, 356, 357, 358, 359, 361, 364, 366, 367, 369, 370
11240, 11241, 12203, 12250
10952, 10953, 10954, 10956, 10958, 10960, 10962, 10964, 10966, 10968, 10970, 10987, 10997, 80000, 80005, 80010, 80015, 80020, 80100, 80105, 80110, 80115, 80120, 80125, 80130, 80135, 80140, 80145, 80150, 80155, 80160, 80165, 80170, 81335, 81340, 81345, 81350, 81355, 81360, 82000, 82005, 82010, 82015, 82020, 82025, 82030, 82035
User guides and quick reference guides are available to help you logon and use HPOS.
For help updating your personal information and practice details call Medicare Provider liaison on 132 150* or email firstname.lastname@example.org
For help logging on to HPOS using a ACIR user ID and password call the ACIR Internet helpdesk on 1300 650 039** or email email@example.com
For help logging on to HPOS using a PKI certificate call the eBusiness Service Centre on 1800 700 199**
Find out more information about the following services
- PKI certificates go to Public Key Infrastructure
- Healthcare Identifiers (HI) Service go to Healthcare Identifiers Service
- eHealth go to eHealth.gov.au on the Department of Health website
Call the eBusiness Service Centre on 1800 700 199** for more information or to arrange for a Business Development Officer to visit your practice.
* Call charges apply.
**Call charges apply from mobile and pay phones only.
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