You Said: Respect my rights
We will: Respect the privacy and the confidentiality of your personal information
Measure
We respond to all complaints about the use and disclosure of personal information and publish results in the annual report.
Performance
We received 92 complaints about the use and disclosure of personal information we hold. Of these complaints, 38 were found to be not substantiated, 50 were substantiated and appropriate action was taken. As at 30 June 2007, four complaints were still being assessed. Of the 92 complaints, four were originally lodged with the office of the Privacy Commissioner, who referred them to Medicare Australia for action. One was substantiated and three were not substantiated.
Measure
Satisfaction with Medicare Australia staff respecting the privacy and confidentiality of personal information.
Performance
88 per cent of the public agreed that Medicare Australia respected their privacy as identified through the 2007 satisfaction survey.
We will: Respect your rights to seek a review of our decisions
Measure
Approaches lodged with the Commonwealth Ombudsman.
Performance
For the period 1 July 2007 to 31 March 2008, the Commonwealth Ombudsman received a total of 97 approaches regarding Medicare Australia. Also in this period; the Commonwealth Ombudsman finalised 95 approaches of which they investigated 26. There were no findings of administrative deficiency.
Measure
Judicial decisions and decisions of administrative tribunals that had (or may have) an impact on our operations.
Performance
Information on relevant judicial decisions and decisions of administrative tribunals can be found in our Annual Report.
Last updated: 2 June, 2008