You Said: Respect my rights

We will: Respect the privacy and the confidentiality of your personal information

Measure

We respond to all complaints about the use and disclosure of personal information and publish results in the annual report.

Performance

For the period 1 July 2008 to 30 June 2009, Medicare Australia received 109 complaints about inappropriate use and disclosure of personal information. Of these complaints, 55 were found to be unsubstantiated and 49 were substantiated (and appropriate action was taken). As at 30 June 2009, five complaints were still being investigated.

We will: Respect your rights to seek a review of our decisions

Measure

Approaches lodged with the Commonwealth Ombudsman.

Performance

For the period 1 July 2008 to 30 June 2009, the Commonwealth Ombudsman received a total of 161 approaches from the Australian public regarding Medicare Australia. Of these 161 approaches, only 25 were referred to Medicare Australia for investigation, of which six remain outstanding. During this period there were two recordings of administrative deficiency.

Measure

Judicial decisions and decisions of administrative tribunals that had (or may have) an impact on our operations.

Performance

Information on relevant judicial decisions and decisions of administrative tribunals can be found in our Annual Report.

Last updated: 28 August, 2009