Complaints and feedback
Have something to say? We’re listening
Your feedback is very important to us. It helps us to stay in touch with your needs and serve you better. We welcome all feedback, whether it’s a suggestion, a compliment or letting us know how we can improve.
It’s easy to give feedback
You can provide feedback:
- by completing and submitting our online feedback form
- in person at a Medicare office—ask to talk to an office manager or fill out the comment section of our brochure [PDF, 429Kb]
and hand it to a service officer - by phone—call our Complaints and Feedback Line on 1800 465 717 (8:30 am – 5:00 pm, Monday to Friday—except public holidays)
- by fax—02 9687 6205
- by post—send your feedback to:
National Feedback and Analysis Team
Medicare Australia
Reply Paid 9822
SYDNEY NSW 2001
- by email—send your feedback to:
customer.feedback@humanservices.gov.au
All feedback will be investigated. If you ask to be contacted about the written feedback you give, we will acknowledge your feedback within two business days. If we are unable to resolve the issue within 10 business days, we will contact you and advise of the progress of your feedback.
Your privacy is protected
The information provided on this brochure will be used to investigate, action and respond to your feedback. The collection of this information is authorised by the Health Insurance Act 1973. This information may be disclosed as authorised or required by law.
Note: we will not discriminate or disadvantage you because of any complaint or feedback lodged with Medicare Australia.
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Last updated: 5 March, 2012