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Capability profiles for specific job groups or work areas

A capability profile helps to identify what each of the Medicare Australia capabilities mean to the work of a particular work area or role. The profile helps demonstrate what each capability looks like when applied in the context of the work or the area or role.

The capability profile aims to help inform our people and applicants for positions of what they would expect to see when each of the capabilities is being applied effectively. This is often stated in terms of what our services and products look like, what behaviours would be expected and how others (our external and internal customers) observe us.

Role specific profiles

• Customer Service Officer [PDF, 116Kb]

Work area specific profiles

Capability profiles for the remaining divisions are in the process of being developed, and will be placed on the internet as soon as they are finalised.

Web browser version	Document version
Program Management Division	Program Management Division [PDF, 249Kb]
Program Review Division	Program Review Division [PDF, 273Kb]
Customer Services Division
eBusiness and Development Division
Financial Management Group	Financial Management Group [PDF, 250Kb]
Information Technology Services Division
Audit and Risk Assurance
Human Resources	Human Resources [PDF, 260Kb]
Legal, Privacy and Information Services Branch	Legal Privacy and Information Services [PDF, 237Kb]
Media, Communication and Government Relations	Media, Communication and Government Relations [PDF, 76Kb]

Go to capability framework at a glance page (navigate the elements of the capability framework)

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Last updated: 28 May, 2008